Thank you for shopping at The Vestirio! We want you to be completely satisfied with your purchase, and we strive to provide excellent customer service. Please review our return and refund policy below to understand the procedures and guidelines for returning items and receiving refunds.
1. Eligibility for Returns:
a. We accept returns for most products within 30 days of the delivery date. b. To be eligible for a return, the item must be in its original condition, unused, unworn, and with all tags and labels attached. c. The following items are not eligible for return: – Intimate apparel (lingerie, swimwear, etc.) due to hygiene reasons. – Items marked as final sale or non-returnable.
2. Return Process:
a. If you wish to return an item, please contact our customer support team within the specified return window to initiate the return process. b. Our customer support team will provide you with detailed instructions on how to return the item, including the return address. c. Please ensure that the item is securely packaged to avoid any damage during transit.
3. Return Shipping:
a. The customer is responsible for the return shipping costs unless the return is due to a defective or incorrect item received. b. We recommend using a trackable shipping service or purchasing shipping insurance for the returned item. The Vestirio is not responsible for any lost or damaged packages during the return shipment.
4. Inspection and Refunds:
a. Once the returned item is received, our team will inspect it to ensure it meets the return eligibility criteria mentioned in Section 1. b. If the item passes the inspection, we will initiate the refund process. c. The refund will be issued to the original payment method used during the purchase. d. Please allow for a reasonable processing time for the refund to be reflected in your account, which may vary depending on your bank or payment provider.
5. Exchanges:
a. We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
6. Damaged, Defective, or Incorrect Items:
a. If you receive a damaged, defective, or incorrect item, please contact our customer support team within 7 days of receiving the order. b. We may require you to provide photographic evidence or other relevant information to facilitate the resolution process. c. In such cases, we will provide a pre-paid return shipping label or arrange for the item to be picked up, and a replacement or refund will be offered based on your preference.
7. Store Credit:
a. In some cases, we may offer store credit as an alternative to a refund. b. Store credit will be issued in the form of a digital voucher or gift card, which can be used towards future purchases at The Vestirio.
Please note that this return and refund policy is subject to change without prior notice. The updated version will be posted on our website. By placing an order with The Vestirio, you agree to the terms and conditions outlined in this policy.
If you have any further questions or need assistance, please don’t hesitate to reach out to our customer support team. We’re here to help!
Thank you for choosing The Vestirio. Happy shopping!
