Thank you for shopping at The Vestirio! We are committed to providing you with a delightful shopping experience, including a smooth and reliable shipping process. Please review our shipping policy below to understand our procedures, rates, and delivery timelines.
1. Order Processing:
a. Once your order is placed and payment is confirmed, our team will begin processing it within 1-2 business days. b. Please ensure that you provide accurate shipping information, including the correct shipping address and contact details, to avoid any delays or delivery issues. c. Orders placed on weekends or public holidays will be processed on the following business day.
2. Shipping Methods:
a. We offer standard shipping for domestic and international orders. b. Depending on the shipping destination and availability, we may also offer expedited shipping methods for faster delivery. The availability of these options will be displayed during the checkout process.
3. Shipping Rates and Delivery Times:
a. The shipping rates will be calculated based on the weight, dimensions, and destination of the package. You can view the applicable shipping charges during the checkout process. b. We work with reputable shipping carriers to ensure timely and secure delivery of your orders. c. Estimated delivery times are as follows: – Domestic Shipping: – Standard Shipping: 3-7 business days – Expedited Shipping: 1-3 business days (if available) – International Shipping: – Standard Shipping: 7-14 business days – Expedited Shipping: Delivery times may vary based on the destination and availability.
4. Order Tracking:
a. Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. b. You can also log in to your account on our website to track the status of your order.
5. Customs and Duties:
a. For international orders, please note that any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer. b. The Vestirio is not responsible for any delays or additional charges due to customs processes.
6. Order Modifications and Cancellations:
a. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not been shipped yet.
7. Shipping Restrictions:
a. In compliance with legal regulations and carrier policies, we may have restrictions on shipping certain products to specific locations. Such restrictions may include hazardous materials, oversized items, or prohibited items. We will notify you if any items in your order are affected by such restrictions.
8. Lost or Damaged Packages:
a. While we take great care in packaging and shipping your orders, unforeseen circumstances may occasionally occur. If your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.
Please note that this shipping policy is subject to change without prior notice. The updated version will be posted on our website. By placing an order with The Vestirio, you agree to the terms and conditions outlined in this shipping policy.
If you have any further questions or need assistance, please don’t hesitate to reach out to our customer support team. We’re here to help!
Thank you for choosing The Vestirio. Happy shopping!
